About Delivery Time
- Total Delivery Time: Total delivery time = processing time + shipping time.
- Processing Time: After placing an order, usually it typically takes 1-10 business day to process your order.
- Difference items has difference processing time. In order to ensure product quality, it takes a certain amount of time to customize the product. Please refer to the product details. For specific delivery time, please contact customer service.
- Shipping Time & Cost:
- Free shipping(Most countries US/CA/AU/UK etc.): Shipping time 3-5/3-7/5-10 working days by USPS, Fedex etc;
- Express Shipping (Extra $35): Shipping Time 1-3 working day for US order will be shipped from US warehouse.
- Remote Countries Shipping: shipping lead times will vary, typically shipping time expected can be 15+ working days. Contact us to know more details. Some special remote areas need to pay corresponding remote fees.
- Note: Non-US orders will be shipped from China warehouse. Shipping time and costs may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events. We appreciate your kind understanding for any possible inconvenience.
About Tax
We don't collect any tax in most countries at present. but customs duties in the recipient's country/region are the customer's responsibility. Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.
Additional Notes:
Local logistics delivers on weekdays (Monday to Friday).Please make sure your delivery address is accessible on weekdays.Please keep your phone open as the carrier may contact you.
About Worry-Free Insurance
Worry-Free Insurance is an optional service you can add to your order at checkout.
What's Covered:
- Lost in-transit.
- Item damaged in transit.
- Package stolen or missing after delivery.
- Shipment significantly delayed.
Easy Resolution:
contact service to resolve your issues.
Complete Peace of Mind:
- Zero-risk on your order with our protection.
- Get your refund promptly.
Worry-Free Insurance Refund:
- Before shipment: Full refunded to the original payment account.
- After shipment: it cannot be refunded.If you have any further questions, please feel free to contact us. We value your satisfaction!
FAQ
Q: About Shipping info
A. If there are issues with your shipping information, Pls contact us within 24 hours. Shipping is not available for P.O. Boxes, military and APO/FPO addresses. It's best to make sure your phone number and email information are right, keep your phone open, because the shipper might contact you via phone.
Q: About Responsibility
A. (1) The buyer shall bear the cost incurred due to the buyer's cancellation or return of the order halfway for personal reasons.
(2) The cost incurred due to the buyer’s delivery delay or address modification shall be borne by the buyer.
(3) If we ship the goods to your delivery address correctly and someone signs for it, we will not be responsible for any loss or theft of the package. Therefore, please make sure that you or your authorized person are at the delivery address.
HOW TO TRACK ORDER
Your understanding and patience are much appreciated. We will keep tracking and updating the shipping status to customer email. If you have any other concerns, just let us know.
You also can track your package directly from "Track Order" button with your order information.
Need More Help?
Email: Service@qvr.com
Whatsapp: +8617639066478
Working Time (EST): Monday-Friday 7:30 P.M.-4:30 A.M.
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